How we collect, use, and protect your personal information
Last updated: January 20, 2025
1. Introduction
At Vidflow ("we", "our", or "us"), we are committed to protecting and respecting your privacy. This policy explains when and why we collect personal information about people who visit our website or use our services, how we use it, the conditions under which we may disclose it to others, and how we keep it secure.
We may change this policy from time to time, so please check this page occasionally to ensure that you're happy with any changes. By using our website, you're agreeing to be bound by this policy.
2. Data Controller
SYNAPSE SPARK STUDIO LTD (operating as Vidflow) is the data controller responsible for your personal information.
Registration Number: 87654321
Address: Office 13464, 182-184 High Street North, East Ham, London, E6 2JA, United Kingdom
Contact: privacy@vidflow.online
3. Information We Collect
Account Information
Name and email address
Account preferences and settings
Authentication information
Content Data
Video and audio files you upload for processing
Voice samples for cloning and synthesis
Generated translations, transcriptions, and voice-overs
Editorial notes and revision requests
Text documents and scripts for translation
Processing preferences and quality settings
Brand guidelines and style preferences
Usage Information
How you use our service
Features accessed and frequency of use
Performance and error information
Device and browser information
Payment Information
Billing address and payment method details
Transaction history and invoices
Credit usage and purchase records
4. How We Use Your Information
We use your personal information for the following purposes:
Service Provision
• Processing video, audio, and text content
• Generating translations, voice-overs, and subtitles
• Providing voice cloning and synthesis services
• Delivering editorial and localization services
• Managing your account, preferences, and projects
Communication
• Sending service notifications
• Processing status updates
• Customer support responses
• Marketing communications (with consent)
Security & Compliance
• Preventing fraud and abuse
• Ensuring service security
• Complying with legal obligations
• Monitoring service performance
Improvement
• Improving our AI models
• Enhancing user experience
• Developing new features
• Analyzing usage patterns
5. Legal Basis for Processing
Under GDPR, we process your personal data based on the following lawful bases:
Contract: To provide our video translation services
Legitimate Interest: For service improvement and security
Consent: For marketing communications
Legal Obligation: For tax and regulatory compliance
6. Data Sharing
We only share your personal information in the following circumstances:
Service Providers: With trusted third-party providers who help us deliver our services (AI processing, payment processing, cloud storage)
Legal Requirements: When required by law or to protect our rights
Business Transfers: In case of merger, acquisition, or sale of assets
7. Data Retention
Video Content: Deleted within 30 days after processing completion
Account Data: Retained while your account is active
Payment Records: Kept for 7 years for tax purposes
Usage Analytics: Anonymized and retained for service improvement
8. Your Rights
Under GDPR, you have the following rights regarding your personal data:
Access
Request a copy of your personal data
Rectification
Correct inaccurate personal data
Erasure
Request deletion of your data
Portability
Transfer your data to another service
Restriction
Limit how we process your data
Objection
Object to processing for marketing
9. International Transfers
Your data may be processed in countries outside the EEA. We ensure appropriate safeguards are in place, including:
Standard Contractual Clauses approved by the European Commission
Adequacy decisions for certain countries
Certification schemes where applicable
10. Security Measures
How We Protect Your Data
• End-to-end encryption for all data transfers
• Secure cloud storage with access controls
• Regular security audits and penetration testing
• Employee training on data protection
• Incident response procedures
11. Contact Us
If you have any questions about this Privacy Policy or your personal data, please contact us:
Note: You also have the right to lodge a complaint with your local data protection authority if you believe we have not adequately addressed your concerns.